Your privacy matters to us.
At Byron Music, we respect your personal information and are committed to protecting it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what information we collect, how we use it, and the rights you have regarding your data.

1. Information We Collect

We collect only the information necessary to process your order, communicate with you, and improve your shopping experience. This may include:

• Personal details: name, billing and shipping address, email address, and phone number.

• Payment details: processed securely through trusted third-party payment gateways (e.g. PayPal, Stripe, Afterpay, Zip).

  Byron Music does not store your full credit-card details on our servers.

• Order history and preferences, so we can assist with warranty, returns, and service history.

• Marketing preferences: if you subscribe to our newsletter or special offers, we store your chosen contact preferences.

• Website usage information: collected through cookies, analytics, and similar technologies to understand how visitors use our site.

2. How We Use Your Information

Your information is used for legitimate business purposes, including to:

• Process, fulfil, and ship your orders.

• Provide updates, invoices, and customer support.

• Improve our website, services, and product offerings.

• Send newsletters or promotional emails (only if you’ve opted in — you can unsubscribe anytime).

• Comply with Australian tax and record-keeping obligations.

We will never sell, rent, or trade your personal information to third parties.

3. Data Security

We take data security seriously:

• All online transactions are protected by SSL encryption.

• Access to personal data is restricted to authorised staff who need it for operational purposes.

• Our systems are regularly reviewed for security vulnerabilities and updated accordingly.

• Payment information is handled exclusively by PCI-DSS-compliant payment gateways.

4. Cookies & Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics and Meta Pixel) to enhance your browsing experience and analyse visitor traffic.

• Cookies help remember your cart contents, preferences, and login details.

• You can disable cookies in your browser, though this may affect site functionality.

• Analytics data is anonymised and never used to personally identify you.

5. Access, Correction & Deletion

You have the right to:

• Request a copy of the personal information we hold about you.

• Ask for corrections to inaccurate or outdated data.

• Request deletion of your data (subject to legal record-keeping requirements).

To make any of these requests, email info@byronmusic.com.au. We aim to respond within 5 business days.

6. Third-Party Services

We partner only with trusted service providers who comply with Australian privacy standards. These may include:

• Payment processors (PayPal, Stripe, Afterpay, Zip)

• Shipping carriers (Australia Post, Aramex)

• Analytics or marketing platforms (Google, Meta)

Each provider has its own privacy policy that governs how they handle your data.

7. Changes to This Policy

We may occasionally update this Privacy Policy to reflect improvements or legal requirements. The most current version will always be available on our website and marked with the latest revision date.

8. Contact Us

If you have any questions or privacy concerns, please contact us at:
📧 info@byronmusic.com.au
📞 (02) 6685 7333
📍 2/17 Tasman Way, Byron Bay NSW 2481